Improved Cash Flow: Better Management of Payment Information

Thanks to DocuWare, each of St. John’s Clinic’s 180 offices now have access to HIPAA forms and accounts receivable information over the Web. Productivity has soared as document retrieval time was reduced from weeks to minutes, and faster processing of insurance documents has increased cash flow.

St. John’s Clinic, a division of the St. John’s Health System in St. Louis, is a physician-led organization comprised of 440 physicians, 90 mid-level providers and 1,800 co-workers. The Clinic averages 1.4 million patient visits per year between their 67 locations throughout southwest Missouri and northwest Arkansas. St. John’s Clinic is committed to providing clinical excellence, compassionate health care and outstanding patient service.

St. John’s Clinic Business Office (CBO) processes all the billing transactions and provides front and back-end support for all 180 offices. After struggling for two years with an inadequate document management system, the Clinic evaluated their needs and elected to install DocuWare.