To build a great company,
we start by building a great team

Nice to meet you!

Say ‘Hello’ to our key personnel, each a master of their craft.

Ray Derstine


In 1991, Ray Derstine founded Altek with the goal of providing local businesses in Southeastern, PA with office technology.

“Altek started as a hardware company that happened to offer services on that hardware. Today, we have migrated more to a service provider that can offer hardware as part of the solution.”

Ray is active in community, civic, and church organizations. He also enjoys music, golf, fishing, and shooting sporting clays. Ray and his wife, Cindy, reside in Upper Salford, PA and have four daughters.

Cindy Derstine

Director of Finance & Administration

Cindy has been with the company since its inception in 1991. She sits on the board of the Indian Valley Chamber of Commerce and serves as a committee member for the local Leadercast event. She’s active in the Central Bucks Chamber,
Upper Bucks Chamber, Greater Lehigh Valley Chamber, and the Chamber for Greater Montgomery County.

Cindy and her husband, Ray, have proudly raised four daughters, three of which are married, and have one grandson. They are members of Calvary Church of Souderton. When she’s not working, she enjoys reading, puzzles, and traveling.

Scott Flaherty

Director of Operations

Focusing on Altek’s talented service department, Scott Flaherty ensures our Service, Parts, and Warehouse are running smoothly. He ensures customers are getting the best experience possible. When Scott isn’t working, he is usually hiking or taking day trips to events or new locations.

Wilhelm Rebmann

Director of IT Services

Wilhelm has extensive experience in the industry, and does everything from Managing the Department to going out and getting dirty on service calls. In his spare time, he is an avid photographer, enjoys hot air ballooning, and is an active member in the Boy Scouts.

Lexi Ludwig

Sales Administrator

Lexi is the first person most of our new customers talk to after their Product Specialist. She not only coordinates our deliveries, she coordinates our company events.

In her free time, she loves to be in the kitchen baking or cooking. She prefers sweets, but is willing to try everything. You will also come to find, Lexi is extremely accurate with her archery bow – you have to take her word for it!

Denise Koch

Contract Administrator

Denise has been with Altek since 2012, and currently works with leases and maintenance contracts.

Outside of work, Denise enjoys cooking and experimenting with new recipes. She has a family of 9, with her and her husband having a total of 7 children, and the most recent addition being a beautiful daughter who they recently adopted from China.

Sue Wack

Sue Wack

Service Dispatcher, Parts Manager

Sue has been with Altek since1996. What she loves about her job is helping customers. She finds satisfaction in helping someone, no matter how small or large the task. In her roles at Altek, she's able to help in a variety of was; whether it's answering customer calls, and discerning how technical support can best be provided, or ensuring the correct parts are available. After all these years, she's never lost her desire to use a screwdriver and get her hands dirty. Her career in Altek began as a field technician, carrying a tool bag every day for more than seven years. Female service technicians in the copier industry are rare, and make up approximately 5% of field service technicians nationwide!

What brings Sue joy outside of work? She loves spending time with her rescue dog, Maddy, RV camping in the Poconos, Phillies baseball, jigsaw puzzles, kayaking, coloring, and counted cross stitch.

Elaine Phieff

Elaine Pheiff

Supplies Coordinator

Elaine joined the Altek team in 2012. She enjoys working with customers directly and helping them with their needs. Outside of work, you'll find her spending time with her family.
William McCord

William McCord

IT Network Engineer

William is one of our newest additions to the Altek family. He spends most of his time remotely installing and troubleshooting Altek’s multifunction machines.

When he's not at work, you’ll find him enjoying video games and music. Be warned, William is often over-enthusiastic about telling everyone the random “fun-facts” he knows.

James Grant

James Grant

Network Engineer

James joined the Altek team in 2012. He appreciates the challenge and diversity of working in our IT Department. Outside of work, you'll find him at the gym lifting weights.

Frank Schwartz

Field Service Supervisor

Frank Schwartz joined the Altek team in 2016. His prior work experience was in the hospitality industry. What he enjoys about his position is the opportunity to meet new people, troubleshoot challenging equipment, assist our technicians, and travel to new places. He loves how every day is different. Outside of work, Frank’s passion is writing, recording, and performing music.

Jake Uwanawich

Field Service Technician

Jake joined the Altek team in 2018. He enjoys meeting new people on a daily basis, traveling to new places, and the challenges that each day brings. Outside of work, he loves being a father to his son, playing gigs on the weekends with his band, going to the gym, and hanging out with friends.

Adam Volpe

Sales Manager

Adam Volpe joined the Altek team in January. His prior work experience was managing commercial sales at Lansdale Auto Group. The aspect of his job he likes the most is helping people; he enjoys supporting coworkers in order to achieve success and assisting customers in business growth. Outside of work, Adam loves spending time with family, watching Philly sports, and fitness.

Tori Gottshall

Business Development Representative

Tori Gottshall joined the Altek team in September. Her prior work experience spans from being a consultant at a bridal shop to working at a housing community. Her favorite aspect of working with us is the sense of unity; everyone is willing to help and problem-solve together. Outside of work, what brings Tori joy is spending time with her friends and family.

Daniel Devlin

Business Development Representative

Dan Devlin joined the Altek team in September. His role in Business Development allows him the opportunity to get to know new people, where he can cultivate and maintain relationships. His favorite aspect of working with us is the sense of community and family within the office. Outside of work, Dan is an avid Philadelphia sports fan; he's always following the games or going to the events in the city. He also enjoys spending his free time with friends and family.
Ian Leigh

Ian Leigh

Warehouse and Delivery Specialist

Ian joined the Altek team in 2018. He appreciates the challenge and flexibility in priority management. He also enjoys getting to meet customers and help them with their new machines on delivery. Outside of work, his family brings him the most joy. Whether that's going out to dinner or doing something special, like apple picking, he loves spending quality time with his young daughters.

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