ABOUT US

We proudly provide
award winning
customer satisfaction

Altek was founded in 1991 by Ray Derstine, with the goal of providing the best service and solutions for their customers. Our focus is on providing custom technology environments within individual businesses to aid them in growth. We understand that technology can be the strategic advantage a company needs to be great.

Spend Smarter

The average business spends 8-10% of their budget on technology. Accepting the cheapest bid doesn’t always mean you’re getting the best product, quality service, or lowest cost of ownership.

Improve Productivity

The way we increase your productivity is by analyzing your workflow and being proactive, not reactive. If your technology goes down, your profit drops rapidly.

Decrease Footprint

Upgrading to electronic documents will lessen your environmental footprint dramatically. In addition, we offer energy-saving, reliable machines for efficient toner usage and reduced misprints.

Help Community

Altek takes pride in the communities which we are part of. Each year, we focus on giving back to numerous charities to ensure that we are making the community a better place.

Net Promotor Score (NPS)

We Take Customer Service Seriously

Many companies claim their service is “The Best Service in the Business”, but we have the scores to prove it. Over the last 5 years, we have received a Net Promoter Score® of over 95, which puts us in the top 3% of companies in North America.

Altek - 2020

100%

Costco

76%

USAA

73%

Amazon

54%

OUR GUARANTEE

Customer Satisfaction

We’ve built our network of happy clients by providing a total satisfaction guarantee. When you choose Altek Business Systems to manage your technology you get our Total Satisfaction Guarantee. It’s your written guarantee that we will make sure you are delighted with your Altek experience.

If you are not completely satisfied with any equipment ordered under your agreement with Altek Business Systems, we will replace it with an identical or comparable model.

“
Altek is a do-it-all, final solution company who makes it simple to get things going and keeping it that way. The rates are competitive and sign up was easy. Once done, the all-in-1 machine was delivered and networked within a few hours. I had very little configuration to do myself and everyone is quick to respond to maintenance issues.
Controller

“
The relationship with our vendors has improved because we now have a consistent and reliable way to communicate order information. We’ve found that better vendor relationships support better customer service.
[Rawlings Sporting Goods]
Vice President, Customer Experience & Analytics

“
We have a staff that relies heavily on printers, scanners, and fax machines to be productive and effective in servicing our clients, alliances, and referral sources. We have used Altek since July 2000, and have always found their service to be excellent.
President

“
[They are] so kind and helpful in getting everything set up for our small company in Souderton. Our company has worked with Altek for a very long time, and they have always been so easy to work with. Thanks for your help!
Customer