We proudly provide
Altek was founded in 1991 by Ray Derstine, with the goal of providing the best service and solutions for their customers. Our focus is on providing custom technology environments within individual businesses to aid them in growth. We understand that technology can be the strategic advantage a company needs to be great.
The average business spends 8-10% of their budget on technology. Accepting the cheapest bid doesn’t always mean you’re getting the best product, quality service, or lowest cost of ownership.
The way we increase your productivity is by analyzing your workflow and being proactive, not reactive. If your technology goes down, your profit drops rapidly.
Upgrading to electronic documents will lessen your environmental footprint dramatically. In addition, we offer energy-saving, reliable machines for efficient toner usage and reduced misprints.
Altek takes pride in the communities which we are part of. Each year, we focus on giving back to numerous charities to ensure that we are making the community a better place.
Net Promotor Score (NPS)
We Take Customer Service Seriously
Many companies claim their service is “The Best Service in the Business”, but we have the scores to prove it. Over the last 5 years, we have received a Net Promoter Score® of over 95, which puts us in the top 3% of companies in North America.
Altek - 2020
We’ve built our network of happy clients by providing a total satisfaction guarantee. When you choose Altek Business Systems to manage your technology you get our Total Satisfaction Guarantee. It’s your written guarantee that we will make sure you are delighted with your Altek experience.
If you are not completely satisfied with any equipment ordered under your agreement with Altek Business Systems, we will replace it with an identical or comparable model.