Managed Network Services

Integrated Technology Plan
We create a custom Technology Plan for your business to help you reach your Company Objectives.
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Proactive Monitoring
Monitoring of all your devices allows for backups, updates, and connectivity so we can fix concerns before they affect your business.
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Responsive Support
We focus on rapid response to critical issues. We resolve most issues through rapid remote support, keeping your business working.
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These days your computer network functions as the backbone of your business.  From client and vendor communication to internal business processes, virtually everything runs on your computer network.  When your network is optimized, your business runs at peak performance.  When your network is down, business comes to a grinding halt.

Although your computer network is critical to your business, most I.T. support programs are reactive.  You wait for something to go wrong.  Then you panic hoping that your I.T. service company can get to you quickly and resolve the problem.

Our Proactive Approach

At Altek we take a proactive approach to managing your technology.  Rather than waiting for something to go wrong we continually monitor your network using state-of-the-art remote monitoring software.  This allows us to identify issues before they become problems.

We call this approach Managed Network Services.  It’s like having a full team of I.T. professionals watching your computer network 24 hours a day looking for signs of a problem.

Network Monitoring

Your network is monitored 24 hours a day, 365 days a year.  Your servers and computers are updated with the latest software updates and virus protection.  When things go wrong we work to resolve the issue remotely or we send a technician on site.  Read More»»

Data Backup and Disaster Recovery

You get the peace of mind in knowing that all of your data is protected.  We back up your network servers and desktops to a combination of local devices and remote server farms to provide multiple restoration options. When a device goes down your users can log into a virtual instance of the missing device either locally or in the cloud depending on the scope of the outage.  Read More»»

Cloud Services

You rely more and more on cloud services to help you compete with larger organizations.  You get a partner that helps you develop a cloud strategy that makes sense.  You get the applications you need managed by a partner who knows the cloud.  Read More»»

To learn more how you could benefit from our proactive approach to managing your network, contact us today.

You probably have a company monitoring your alarm system.  Do you have someone monitoring your computer network?

The foundation of our proactive approach to supporting your technology is remote monitoring.  Just like your alarm system you can rest assured knowing that a competent partner is monitoring your computer network 24 hours a day.

24/7 Monitoring

Your servers and computers are monitored 24 hours a day in our network operations center.  Our team of network professionals watches your network.  When issues arise we are immediately notified allowing us to address the issue.

Software and Anti-virus Updates

Most large security risks come from servers and computers that are not updated with the latest software and anti-virus updates.  Malicious hackers prey upon small businesses that do not keep their systems updated. Just one vulnerable computer could be the gateway for a disasterous online attack.  We keep your servers and computers updated with the latest software patches and anti-virus files helping to minimize your cyber-security risks.

Remote Issue Resolution

Many computer issues can be resolved remotely through our network monitoring software.  When problems occur we can typically resolve them remotely.  This keeps you up and running.  When onsite support is needed our team of field technicians comes to your office to resolve the problem.

To learn more about how you could benefit from our proactive approach to network support, contact us today.

One of the biggest nightmares a business can face is the loss of critical data due to a hard drive failure.  Many businesses have outdated backup processes that leave them vulnerable to data loss.  You can look to Altek to provide a proactive approach to data backup and disaster recovery services.  By leveraging the latest technologies you can make fear of data loss a thing of the past.

Cloud Backup

Backing up your data to the cloud gives you the peace of mind of knowing that your data is safe in an offsite facility.  If a fire, flood or other natural disaster strikes your business you can feel confident that your critical business data is safe.  With our cloud backup services your computers are backed up continuously over the network ensuring your data backup is always current.

Virtual Desktop

One of the biggest challenges is disaster recovery.  It can take time to configure a new PC and restore all of the files.  That’s why we use a virtual machine strategy for disaster recovery.  While your user is waiting for a new PC to be configured they can use any computer to log into a virtual desktop.  Through a standard web browser they will be able to access their computer desktop and work on files just like they were sitting at their desk.

Computer Data and Scanned Files

Most companies only think of computer data when it comes to backup.  However, much of a business’ critical information is still on paper.  Combined with our Document Management solutions you can have both your digital and paper-based information backed up off site.  This smart strategy means your business information is protected.

To learn more about our proactive approach to I.T. services contact today.

Most companies have no idea what they are spending on laser printing.  It’s no wonder since printer costs are often buried deep in different budget lines:  office supplies, I.T. support and capital expense.  According to the the Photizo Group, actively managing your printer fleet can yield cost savings of 30 percent or more.

Altek can help you manage your print environment.  Our Managed Print Service program brings your existing laser printer fleet the same service you get on your copiers and multifunction systems.  You also get our commitment to work to continually improve your environment.

Identify Your Costs

The first step is to identify the current cost of printing.  Most companies are surprised to learn what they are spending on printers, printer supplies and maintenance.  We use non-invasive software to gather data and create a real-world picture of your current print costs.  This software also provides reporting on all of your current printer assets.

Manage Your Printers

The next step is to manage your environment.  Similar to our service agreements on copiers/multifunction systems, we can provide service, supplies and support to your fleet of printers for one low cost per page.  Instead of distracting your I.T. department with printer support calls, your users simply call Altek–the same company they already call for copier service.  Plus you get one invoice that gives a clear picture of your true printing cost.

Optimize Your Infrastructure

Over time we will recognize ways to further reduce costs and improve productivity.  In some cases, it may make sense to redeploy high-volume printers with a lower cost of operation to high-usage areas.  Redundant devices may be combined into multifunction systems.  Manual paper processes could be automated with Document Management and Workflow technologies.  We’ll work with you to continually optimize your printing environment.

Why not see how much you could save.  To learn more about how you could cut costs and improve productivity with Managed Print Services from Altek, contact us today.

Cloud Backup

Backing up your data to the cloud gives you the peace of mind of knowing that your data is safe in an offsite facility.  If a fire, flood or other natural disaster strikes your business you can feel confident that your critical business data is safe.  With our cloud backup services your computers are backed up continuously over the network ensuring your data backup is always current.

Virtual Desktop

One of the biggest challenges is disaster recovery.  It can take time to configure a new PC and restore all of the files.  That’s why we use a virtual machine strategy for disaster recovery.  While your user is waiting for a new PC to be configured they can use any computer to log into a virtual desktop.  Through a standard web browser they will be able to access their computer desktop and work on files just like they were sitting at their desk.

Computer Data and Scanned Files

Most companies only think of computer data when it comes to backup.  However, much of a business’ critical information is still on paper.  Combined with our Document Management solutions you can have both your digital and paper-based information backed up off site.  This smart strategy means your business information is protected.

To learn more about our proactive approach to I.T. services contact today.

Everyone is talking about “the cloud.”  Simply put, cloud services allow you to access software applications that used to only be available to enterprise-sized companies.  You can access these software applications for a cost-per-seat without having the capital expense of servers and operating expense of a large I.T. staff.  Altek helps you choose and deploy cloud services that help increase your productivity.  As a Microsoft partner we bring you a full portfolio of cloud solutions that can be scaled to any size business.

E-Mail

We can help you set up a secure email platform for your business with a virtual Exchange server.  You’ll get all of the benefits of secure email, shared calendars and collaboration without having to give all of your company data to companies like Google.

File-Sharing

Many small businesses are realizing the dangers of sharing files on services like Dropbox.  Employees have their own Dropbox account.  This means that when they leave the company they can still access their files.  We can help you enjoy collaboration without the risk by implementing a secure file-sharing service.

Document Management

Many companies are looking for ways to streamline productivity by integrating paper and digital information in their workflows.  We can help you deploy a cloud-based document management system using familiar platforms like Microsoft SharePoint that allow you to share scanned paper information across your business.

To learn more about how you could benefit from our proactive approach to cloud services contact us today.