Practice What We Preach
Our Experience Working From Home
I think we speak for everyone when we say, the last few months have taught us a lot about ourselves, our impact in our community, and how to adapt to change. COVID-19 created what ‘Time’ magazine called “the world’s largest work-from-home experiment.” It has taught businesses who were once unsupportive of remote work that a large percentage, if not all, of their processes can be just as efficient and profitable off-site.
Here at Altek, we’ve been focusing on the what we can do to help our customers evolve during challenging times. We also thought this would be a great opportunity to talk about our experiences and share how we stay resilient.
Let’s dive into how we unify communications, improve workflows, bolster mobile functionality, and secure critical documentation. We have the experience to understand your roadblocks and find a solution that is best for your business.
INTEGRATE. COLLABORATE. STREAMLINE.
Microsoft Teams + Sharepoint
Bring your organization to the next level! Teams’ communication and integration functionality + SharePoint’s intranet provides workspaces, storage, and presentations = a workflow powerhouse!
Thanks to the implementation of Microsoft Teams, all our departments have continued to operate as they were when we were in the office. There are many options for video chat services, such as Zoom, GoToMeeting, and Google Hangout. Microsoft Teams allows you to schedule meetings directly in your Outlook Calendar, which syncs across all devices. You can maintain conversations within groups outside of the video chats, easily share files and information, add applications such as polling with SurveyMonkey, and much more! Teams has allowed us to stay connected, hold meetings and trainings, and continue to be effective and efficient in our business.
Effortlessly and securely share with team members inside and outside your organization, across PCs, Macs, and mobile devices.
Engage and Inform
Build cohesion with your employees throughout your intranet. Drive efficiency and share knowledge with personalized, targeted news on the web, and mobile apps.
You’re just a click away from what you are looking for, with powerful search, expertise, and insights to inform decisions and guide action.
From simple tasks like notifications and approvals to complex operational workflows. Create rich digital experiences with forms, workflows, and custom apps for every device.
ANALYZE. SECURE. SUPPORT.
Unified Communications refers to Voice over Internet Protocol that integrates virtual Customer Relationship Management, emails, video, Business SMS texting, SalesForce integration, analytical reports, and more.
As a Voice over Internet Protocol provider, we are also a VoIP customer. Altek’s phone system includes over 30 extensions and a number of groups, including service groups. When we transitioned to working from home, we needed to ensure all groups were still available. And when our customers call, they speak to the same team member they would have received if calling into our office.
Here’s how we did it:
Step 1: We unplugged our phones from our office.
Step 2: We plugged them in at home.
Step 3: … That’s it! They kept working just like they had when they were at the office.
Track all interactions with customers and prospects, enabling you to make more sales and provide better service.
Call Reporting and Analytics
Did a specific customer get a call back? Did your sales team follow up with all their prospects? Monitor and improve!
Your customers use texting to communicate, shouldn’t your business? Stay in touch and improve customer service.
Make and receive phone calls using your business number directly through Salesforce. Contact details on inbound calls, click-to-call, and more.
STREAMLINE. AUTOMATE. PROTECT.
Inundated with paperwork? Empower your workforce by streamlining offers, orders, delivery notes, and invoices all in one place! Secure digital storage of your documentation integrated with the power of automation.
In the past, before adopting Electronic Document Management System (EDMS), our sales process involved numerous people, several checkpoints, and way too much paper. This process left orders sitting on peoples’ desks, potential confusion, and delays in processing. If this had been the process when COVID-19 occurred, we would have been unable to process sales orders all together!
Fortunately, we created a secure and efficient document workflow that evaluated who needed to be involved every step of the way.
Now, we submit the sales order electronically. Our Director immediately gets an email to accept or deny the paperwork. If he denies, it stamps the paperwork and sent back to the Sales Rep with notes stating the necessary revisions. Once accepted, an email goes directly to our Admin Department, where the paperwork is processed. Once completed, our Contracts Department receives an alert saying it is processed. Finally, everyone involved receives an email stating the new equipment has been installed, providing details specific to each team member. This is then securely stored, able to be retrieved in a number of different fields – company name, date, equipment, order number, purchase order #, document type, or even a full text search. This seamless automation has made a significant impact on our productivity, not to mention our overall happiness.
Automatically capture, pre-sort, intelligent index, archive, and search for your documents. No manual data input necessary!
Edit with Ease
Powerful search functionality within multiple programs allows retrieval, adjustments, and sharing with just a few clicks.
Simplify and accelerate recurring tasks with notifications and lists that automatically aggregate current information.
Everything you need by providing a comprehensive range of functions and comfortable user interface. Available as a cloud, on-premises, or hybrid solution.
Streamline and Automate Your Paperwork
Offers. Orders. Deliveries. Invoices. All in 1 place.
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We provide Managed Information Technology Services, Document Management, and Print Solutions. We offer free consultations to ensure you are maximizing your productivity workflow and network security. Our Specialists can put together a strategic plan that is impactful and cost-effective. Altek can analyze your current infrastructure and office technology to create a plan that aligns with your company’s needs while staying within a monthly budget.