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The Office & Print Solution in Food Manufacturing

Exceptional customer support, printing technology, and product service deliver remarkable outcomes, fostering a strong partnership

In this case study, we delve into the transformative partnership, where the challenges faced by Knauss Foods in the realm of print technology led them to seek the expertise of a reliable service provider. Confronted with issues ranging from broken printers to a lack of customer support and service technicians, Knauss turned to Altek for prompt and comprehensive assistance.

Let’s explore how Altek emerged as a trusted full-service provider, addressing Knauss’ needs in Office and Print Solutions, revolutionizing their operational efficiency. 

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Why Knauss Foods Loves Altek

“The intrinsic value, not just from a service standpoint but from an Altek standpoint, is the personal touch… I’ve been in this business for 40 years, that has gone out halfway through my career. But with Altek, you’re not just a customer… I don’t even want to call them a vendor; I would call them a relationship company. I know I can call them if there is ever an issue. Everyone in the organization has the same wantingness to help the customer.”

Jim Luxemberger, Chief Financial Officer

Customer Background

Based in Quakertown, Pennsylvania, Knauss Foods began in 1902 by producing several dried beef products for retailers, food service distributors, and food manufacturers across the United States. Learn more on their website >

The Challenge

Knauss Foods encountered multiple problems with print technology, including malfunctioning copier machines, a lack of customer support, and a shortage of service technicians. Altek swiftly intervened to provide assistance and address the issues. After successfully resolving these concerns, Knauss opted to standardize their machines throughout the facility, ensuring peace of mind and enhancing technology for their team.

The Result

Easy Integration

With the support of Altek’s Technicians and Specialists, Knauss had a smooth installation and implementation.

Increased Flexibility

By upgrading print technology, Knauss was able to meet the needs of its faculty.

Predictable Pricing

Being enrolled in a maintenance plan, Knauss has one expected bill each month, which includes support and service.

Reliable Service

Knauss can contact Altek’s service department at any time to resolve any issue remotely or request support on-site.

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Print Solutions

“Our challenges, like many other manufacturing companies, we had issues with service. The problem is trying to get qualified people; they don’t know your company, let alone even the product.

Our prior company, the turnaround time could’ve been 8 hours. Service is so important in this industry. And with Altek, it’s not just a price, but it’s the service. Being close, the reliability, and trust factor is something you can’t measure… that has a value to it that’s intrinsic, and you can’t put a dollar amount on it.

About 10 years ago, we were looking for a copier/printer/scanning solution, and we wanted a staleweather product that could handle a lot of scanning as well. Altek had offered us not just a lower cost but they came in with a better service plan and better maintenance. We’ve been very satisfied.”

About Altek

Your Complete Service Provider

Since 1991, Altek has been providing the latest in business technology and award-winning customer satisfaction. Our staff, with 30 years of technology experience, provides cutting-edge Managed IT, Print Solutions, Workflow Solutions, and Document Management. At Altek, we take the consultative approach. By focusing on your business goals, we create an individually tailored solution. We enhance efficiency and profit while ensuring your goals and objectives are being met by providing training, support, and ongoing maintenance.

We Take Service Seriously

Many companies claim their service is “The Best Service in the Business”, but we have the scores to prove it. Over the last 5 years, we have received a Net Promoter Score® of over 95, which puts us in the top 3% of companies in North America.

We know our success is tied to our client’s success, so each customer we have is a relationship we invest in.

NPS Score: 5 Year Average

95%

IT Management

Security, Support, and Infrastructure

Ensuring business continuity with disaster protection, help desk support, on-site service, and integrated solutions to streamline processes and proactively safeguard your business.

Print Solutions

Production, Print, Copy, and Scan

A custom tailored solution is essential. Whether it’s office workflow or high volume color management, you need only the highest rated BLI products combined with award-winning service.

Smart Office

Remote, Collaboration, and Automation

Work anywhere while integrating the software and technology you use every day. Simplify workflows with electronic document management software solutions.

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