The Office & Print Solution in Food Manufacturing
Exceptional customer support, printing technology, and product service deliver remarkable outcomes, fostering a strong partnership
In this case study, we delve into the transformative partnership, where the challenges faced by Knauss Foods in the realm of print technology led them to seek the expertise of a reliable service provider. Confronted with issues ranging from broken printers to a lack of customer support and service technicians, Knauss turned to Altek for prompt and comprehensive assistance.
Let’s explore how Altek emerged as a trusted full-service provider, addressing Knauss’ needs in Office and Print Solutions, revolutionizing their operational efficiency.Â
LEARN ABOUT
Why Knauss Foods Loves Altek
“The intrinsic value, not just from a service standpoint but from an Altek standpoint, is the personal touch… I’ve been in this business for 40 years, that has gone out halfway through my career. But with Altek, you’re not just a customer… I don’t even want to call them a vendor; I would call them a relationship company. I know I can call them if there is ever an issue. Everyone in the organization has the same wantingness to help the customer.”
– Jim Luxemberger, Chief Financial Officer
Customer Background
Based in Quakertown, Pennsylvania, Knauss Foods began in 1902 by producing several dried beef products for retailers, food service distributors, and food manufacturers across the United States. Learn more on their website >
The Challenge
Knauss Foods encountered multiple problems with print technology, including malfunctioning copier machines, a lack of customer support, and a shortage of service technicians. Altek swiftly intervened to provide assistance and address the issues. After successfully resolving these concerns, Knauss opted to standardize their machines throughout the facility, ensuring peace of mind and enhancing technology for their team.
The Result
Easy Integration
With the support of Altek’s Technicians and Specialists, Knauss had a smooth installation and implementation.
Increased Flexibility
By upgrading print technology, Knauss was able to meet the needs of its faculty.
Predictable Pricing
Being enrolled in a maintenance plan, Knauss has one expected bill each month, which includes support and service.
Reliable Service
Knauss can contact Altek’s service department at any time to resolve any issue remotely or request support on-site.
LEARN ABOUT
Print Solutions
“Our challenges, like many other manufacturing companies, we had issues with service. The problem is trying to get qualified people; they don’t know your company, let alone even the product.
Our prior company, the turnaround time could’ve been 8 hours. Service is so important in this industry. And with Altek, it’s not just a price, but it’s the service. Being close, the reliability, and trust factor is something you can’t measure… that has a value to it that’s intrinsic, and you can’t put a dollar amount on it.
About 10 years ago, we were looking for a copier/printer/scanning solution, and we wanted a staleweather product that could handle a lot of scanning as well. Altek had offered us not just a lower cost but they came in with a better service plan and better maintenance. We’ve been very satisfied.”
About Altek
Your Complete Service Provider
Since 1991, Altek has specialized in designing customized workflows and providing cutting-edge business solutions to help local companies thrive. Recognizing that technology is a key strategic advantage, we are committed to empowering businesses to succeed and positively impact their communities.
We take the consultative approach. From desktop printers to high-capacity production machines, Managed Security & IT services, cloud-based Document Management, and Voice over IP phone solutions – we’ve got it all. Our team customizes these services to align with your business strategy, ensuring top-tier support every step of the way.
We Take Service Seriously
Everyone claims their service is the best, but we have the ratings to back it up. With a 4.9-star rating on Google and consistently high marks in customer surveys, our track record speaks for itself. We pride ourselves on delivering exceptional service that earns the trust of our customers. We understand our success is tied to our client’s success, so each customer we have is a relationship we invest in.
You’re still scrolling?
We know, it’s a lot of information! Allow us to help you make an informed decision.
We Provide FREE Quotes, Virtual Demonstrations, and On-Site Evaluations.
