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The Complete Office Solution in Education

Exceptional customer support, printing technology, and VoIP phone systems deliver remarkable outcomes, fostering a strong partnership

In this case study, we delve into the transformative partnership, where the challenges faced by Mercy Career & Technology High School in the realm of print technology and communication solutions led them to seek the expertise of a reliable service provider. Confronted with issues ranging from broken printers to a lack of customer support and service technicians, Mercy turned to Altek for prompt and comprehensive assistance.

Let’s explore how Altek emerged as a trusted full-service provider, addressing Mercy’s needs in Print and VoIP Solutions, ultimately revolutionizing their operational efficiency and communication infrastructure.

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Why Mercy Loves Altek

“We’ve been working with Altek for 2 years. It’s worth every penny because when I make that phone call to Altek, I speak to a real human and they take care of me. If there are any issues, there will be a callback. Technicians come out and they’re very detail-oriented, and I appreciate that.”

Sean Carchidi, Director of Technology & IT Solutions Teacher

The Background

Mercy Career & Technical High School (Mercy CTE) provides an immersive, project-based education to prepare students for what’s next, whether it be entering the workforce to start a career or continuing their education after graduation. Founded in 1950, the school is deeply rooted in the Catholic faith and the mission of the Sisters of Mercy, backed by a legacy of proven success. Mercy CTE prepares students for rewarding careers and instills life-long value for its graduates. Nurturing and empowering the whole individual, Mercy CTE opens doors and creates opportunities, providing contemporary job options and a non-traditional path to higher education.

The Challenge

Mercy encountered multiple problems with print technology, including malfunctioning copier machines, a lack of customer support, and a shortage of service technicians. Altek swiftly intervened to provide assistance and address the issues. After successfully resolving these concerns, Mercy opted to standardize their machines throughout the facility, ensuring peace of mind and enhancing technology for their team. Additionally, they upgraded their phone systems to Voice over Internet Protocol (VoIP), streamlining processes and enhancing the experience for both faculty and families.

The Result

Easy Integration

With the support of Altek’s Technicians and Specialists, Mercy had a smooth installation and implementation.

Increased Flexibility

Upgrading print and communication technology, Mercy was able to meet the needs of their faculty and families they serve.

Predictable Pricing

Being enrolled in a maintenance plan, Mercy has one expected bill each month, which includes support and service.

Reliable Service

Mercy can contact Altek’s service department at any time to resolve any issue remotely or request support on-site.

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The Complete Office Solution

“We’ve been partnered for 2 years now in a full solutions package, between printing, VoIP, and internet. The best part about partnering with Altek is the low maintenance I have to do with communicating with them. They are on top of their game, they provide an excellent maintenance package.

A great story I can tell you before we were partnered with Altek, Adam and his team sent out a Tech to service one of our printers when our previous vendor could not fulfill the job. That showed me a lot of faith in the company. The next thing I do like about Altek is that they are a local company so they are not too far away from Mercy. I speak to real people when I call their tech support line, and I couldn’t be happier.”

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VoIP Phone Services

“They came in with an excellent price point, excellent service, and I enjoy their online cloud interface when it comes to managing the phones.

Whether it is through training or on-call tech support, we were able to work through those problems. In terms of the networking realm, adding a VoIP system to your network does take a bit of configuration, but their Technicians were here to walk me through every single step of the way.

We’re able to do so much with this VoIP system, between call forwarding calls and putting it on hold. Just hold music in general, we get lots of compliments. Pretty soon we’re going to be adding a Spanish element to our menu to service our Spanish-speaking families. We’re super excited to continue exploring our VoIP services.”

About Altek

Your Complete Service Provider

Since 1991, Altek has been providing the latest in business technology and award-winning customer satisfaction. Our staff, with over 30 years of technology experience, provides cutting-edge Managed IT, Print Solutions, Workflow Solutions, and Document Management. At Altek, we take the consultative approach. By focusing on your business goals, we create an individually tailored solution. We enhance efficiency and profit while ensuring your goals and objectives are being met by providing training, support, and ongoing maintenance.

We Take Service Seriously

Many companies claim their service is “The Best Service in the Business”, but we have the scores to prove it. Over the last 5 years, we have received a Net Promoter Score® of over 95, which puts us in the top 3% of companies in North America.

We know our success is tied to our client’s success, so each customer we have is a relationship we invest in.

NPS Score: 5 Year Average

95%

IT Management

Security, Support, and Infrastructure

Ensuring business continuity with disaster protection, help desk support, on-site service, and integrated solutions to streamline processes and proactively safeguard your business.

Print Solutions

Production, Print, Copy, and Scan

A custom tailored solution is essential. Whether it’s office workflow or high volume color management, you need only the highest rated BLI products combined with award-winning service.

Smart Office

Remote, Collaboration, and Automation

Work anywhere while integrating the software and technology you use every day. Simplify workflows with electronic document management software solutions.

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