The Complete Office Solution in Education
Exceptional customer support, printing technology, and VoIP phone systems deliver remarkable outcomes, fostering a strong partnership
In this case study, we delve into the transformative partnership, where the challenges faced by Mercy Career & Technology High School in the realm of print technology and communication solutions led them to seek the expertise of a reliable service provider. Faced with issues ranging from broken printers to a lack of customer support and service technicians, Mercy turned to Altek for prompt and comprehensive assistance.
Let’s explore how Altek emerged as a trusted full-service provider, addressing Mercy’s needs in Print and VoIP Solutions, ultimately revolutionizing their operational efficiency and communication infrastructure.
Mercy Career & Technical High School (Mercy CTE) provides an immersive, project-based education to prepare students for what’s next, whether it be entering the workforce to start a career or continuing their education after graduation. Founded in 1950, the school is deeply rooted in the Catholic faith and the mission of the Sisters of Mercy, backed by a legacy of proven success. Mercy CTE prepares students for rewarding careers and instills life-long value for its graduates. Nurturing and empowering the whole individual, Mercy CTE opens doors and creates opportunities, providing contemporary job options and a non-traditional path to higher education.
Mercy encountered multiple problems with print technology, including malfunctioning copier machines, a lack of customer support, and a shortage of service technicians. Altek swiftly intervened to provide assistance and address the issues. After successfully resolving these concerns, Mercy opted to standardize their machines throughout the facility, ensuring peace of mind and enhancing technology for their team. Additionally, they upgraded their phone systems to Voice over Internet Protocol (VoIP), streamlining processes and enhancing the experience for both faculty and families.
With the support of Altek’s Technicians and Specialists, Mercy had a smooth installation and implementation.
Upgrading print and communication technology, Mercy was able to meet the needs of their faculty and families they serve.
Being enrolled in a maintenance plan, Mercy has one expected bill each month, which includes support and service.
Mercy can contact Altek’s service department at any time to resolve any issue remotely or request support on-site.
Your Complete Service Provider
Since 1991, Altek has been providing the latest in business technology and award-winning customer satisfaction. Our staff, with 30 years of technology experience, provides cutting-edge Managed IT, Print Solutions, Workflow Solutions, and Document Management. At Altek, we take the consultative approach. By focusing on your business goals, we create an individually tailored solution. We enhance efficiency and profit while ensuring your goals and objectives are being met by providing training, support, and ongoing maintenance.
We Take Service Seriously
Many companies claim their service is “The Best Service in the Business”, but we have the scores to prove it. Over the last 5 years, we have received a Net Promoter Score® of over 95, which puts us in the top 3% of companies in North America.
We know our success is tied to our client’s success, so each customer we have is a relationship we invest in.
NPS Score: 5 Year Average
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