Measure for Kyocera 4803 Errors During Scan to Email
Technical Services would like to inform us that due to security updates with Microsoft Exchange Online (Office 365), Users can experience 4803 errors during Scan to Email.
The 4803 error can typically be resolved by enabling TLSl.2 and SHA2 under the ServerSide Settings, ClientSide Settings, and Certificate Verification in Command Center. Some older models that do not support enhanced encryption, will not have these settings and therefore will no longer work with Scan to Email in Office 365. Once these settings are made, the device will need to be restarted.
Also, be sure Firmware is updated to the current version posted on our website. Some models had these encryption settings added with firmware. Additionally, Under Function settings/Email menu, confirm SMTP security is set to STARTTLS, if not set to Start, a 4803 error can also occ
What Should I Do?
If you have any questions or concerns, please contact the Kyocera Diagnostic Center at 1-800-255-6482.
KYOCERA TECHNICAL BULLETIN
The 4803 error can typically be resolved by enabling TLSl.2 and SHA2 under the ServerSide Settings, ClientSide Settings, and Certificate Verification in Command Center.
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