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Why a Robust and Responsive IT Team Is Essential for the Digital Employee Experience

Key Points:

• Security concerns and protection
• Streamline and automate workflows
• Importance of unified communication (VoIP)
• Re-evaluate your print output

As a greater number of workplaces and companies adapt hybrid and/or permanent work-from-home and mobile work modes, the significance IT plays in the digital employee experience (DEX) increases in magnitude. The greater in quantity the IT disruptions, the greater an employee expresses dissatisfaction; a recent VentureBeat survey noted that 95% of professionals state IT disruptions diminishes morale and disrupts productivity.

The importance of DEX cannot be underscored in these new work paradigms. More than 90% of professionals believe that challenges to high-quality DEX currently exist in their organization. Among the top hindrances surveyed include IT resolution times and a lack of IT personnel to handle issues, though these are but a few of the potential hurdles to clear:

Companies must take proactive steps to improve DEX in order to boost morale and productivity. Chart courtesy VentureBeat, July 2022.

The digital employee experience itself can be broken into four quadrants: the performance of devices and programs, the reliability of said devices and programs, the mobility of work-related tools, and the collaborative elements of employees. With 78% of all workers revealing they use anywhere from 6 to 10 digital tools in the workplace simply for communication, the system simply must work—and work well. How well the IT infrastructure can support DEX is highly correlated with the ability of employees to perform their tasks quickly and effectively.

The potential for an exciting and productive transformation is underway as what an office must look like continues its largest overhaul since the Industrial Revolution. In the next few years, billions of Millennials and Gen Z workers will encompass a high proportion of the workforce; as soon as 2025, three-quarters of these employees will be digital natives, with high expectations for DEX. High-performing IT can raise the productivity of such workers by up to 25%, which will add trillions of dollars of value to the global marketplace.

Prepare your business or organization for the future of the workplace by emphasizing your digital employee experience. Partnering with a trusted IT expert like Altek, who has the manpower and experience to solve current issues while bolstering a flexible digital infrastructure, is essential for growth and productivity.


Workflow Solutions

Microsoft Teams + Sharepoint

Bring your organization to the next level! Teams’ communication and integration functionality + SharePoint’s intranet provides workspaces, storage, and presentations = a workflow powerhouse!

Seamless Collaboration

Effortlessly and securely share with team members inside and outside your organization, across PCs, Macs, and mobile devices.

Engage and Inform

Build cohesion with your employees throughout your intranet. Drive efficiency and share knowledge with personalized, targeted news on the web, and mobile apps.

Collective Knowledge

You’re just a click away from what you are looking for, with powerful search, expertise, and insights to inform decisions and guide action.

Accelerate Processes

From simple tasks like notifications and approvals to complex operational workflows. Create rich digital experiences with forms, workflows, and custom apps for every device.

Unleash the Power of Your Team

Meetings. Calls. Collaboration. Sharing.

Want to learn more? Microsoft Teams Playlist


Information Technology

Managed IT Services

As a top Managed Network Services provider, we take a proactive approach when it comes to implementing information technology.

Now more than ever, we need to be mindful of cyber protection and data loss. We provide automated IT network reports on a daily, weekly, monthly and quarterly basis for the peace of mind you deserve. We monitor your network using state-of-the-art security and automated reporting, schedule backups, and update software remotely.

Learn more >> The Outdated Break/Fix Model / Uncover Vulnerability – Dark Web

Help Desk

Our fast, responsive, and local support team handles any technical issues that could arise throughout your day. Receive remote support and on-site technical repairs.

Technology Advancement

Proactive Business Continuity. You should’ve been talking about this 6 months ago! Ensure you’re protected with business continuity and disaster recovery.

Unified Communication

Unified Communications refers to Voice over Internet Protocol that integrates virtual Customer Relationship Management, emails, video, Business SMS texting, SalesForce integration, analytical reports, and more.


Learn more >> Unmatched Service From Everywhere with VoIP

Built-In CRM

Track all interactions with customers and prospects, enabling you to make more sales and provide better service.

Call Reporting and Analytics

Did a specific customer get a call back? Did your sales team follow up with all their prospects? Monitor and improve!

Business SMS

Your customers use texting to communicate, shouldn’t your business? Stay in touch and improve customer service.

Application Integration

Make and receive phone calls using your business number directly through Salesforce. Contact details on inbound calls, click-to-call, and more.

Speak freely and easily.

Improve. Analyze. Connect.


Document Management

Document Management

Inundated with paperwork? Empower your workforce by streamlining offers, orders, delivery notes, and invoices all in one place! Secure digital storage of your documentation integrated with the power of automation.


Learn more >> Building Your Mobile Workforce

Secure Organization

Automatically capture, pre-sort, intelligent index, archive, and search for your documents. No manual data input necessary!

Edit with Ease

Powerful search functionality within multiple programs allows retrieval, adjustments, and sharing with just a few clicks.

Task Management

Simplify and accelerate recurring tasks with notifications and lists that automatically aggregate current information.

Excellent Integration

Everything you need by providing a comprehensive range of functions and comfortable user interface. Available as a cloud, on-premises, or hybrid solution.

Streamline and Automate Your Paperwork

Offers. Orders. Deliveries. Invoices. All in 1 place.


Print Solutions

Office + Production Print

We uncover usage (print, copy, scan, and fax) and maximize productivity with exquisite results.

During this transitional period, we may need to re-evaluate your printing needs. Transform your hardware investment into a powerful workflow tool! Learn how you can enhance security, simplify processes, and dramatically improve productivity in your office with integrated features and business applications.


Learn more >> Contactless Workflow

Black & White

Office needs such as in-house documents (letters, emails, etc.) or high volume 1-color production.

Office Color

Mix of collateral with medium coverage: reports with colorful charts with graphs and text.

Production Color

High volume print with high coverage: color rich collateral with color matching and mixed media.

Business Apps

Transform your hardware into a powerful workflow tool! Enhance security, simplify processes, and improve productivity.

Touchless office starts here

Copy, Scan, Print from your phone

Want a Personalized Webinar?

We offer free consultations to ensure you are maximizing your productivity workflow and network security. Our Specialists can put together a strategic plan that is impactful and cost-effective. Altek can analyze your current infrastructure and office technology to create a plan that aligns with your company’s needs while staying within a monthly budget.